If you’re a Control4 user already, then chances are you’ve heard about the X4 update.

This update promises access to the latest software and security, as well as monthly system insights, and greater control from the Control4 app.

As a leading Control4 dealer in Australia, Crown Electrical Solutions can help you understand your Control4 system, including how this update will impact you, and what you need to know about the evolving technology.

In the following article, we’ll explain what the X4 update is, what the benefits are for users, and how we can help as specialists in smart home automation.

What is X4?

Control4 Control4 offers a personalised and reliable smart home experience that’s easy to use, even for those who aren’t tech-savvy.

It brings together lighting, entertainment, security, climate control, and more into one simple system, with mobile app access and voice assistant integration.

X4 goes a step further.

The latest evolution of the Control4 smart home platform replaces the previous OS and app with a more modern and personalised experience.

Rather than just being a software update, X4 introduces a completely new home screen that puts the controls you use most front and centre, and lets you customise with rearrangeable widgets so you can see key systems like lighting, climate, security and cameras at a glance.

X4 also includes new Routines, which let you automate actions across devices (for example, setting lights, music and temperature to adjust together at certain times) and deeper integration with Apple HomeKit, Siri and other voice assistants, making it easier to control your home by voice or from your phone.

What are the benefits of upgrading to X4?

• Faster, more intuitive control. X4 brings a redesigned home screen that is easier to navigate, with quicker access to your most‑used devices and scenes.
• Customisable interface and widgets. You can rearrange widgets and personalise your dashboard to match how you live, so things like lighting, climate and security are right where you need them.
• Advanced automation routines you can edit yourself. X4 lets you create and fine‑tune routines that link actions across devices (for example, lighting, shades and audio) without needing an installer to do it for you.
• Stronger voice integration. With deeper HomeKit and Siri support (alongside standard Alexa and Google integration), you can use natural voice commands to control your home from an iPhone, iPad or other Apple devices more effectively.
• Improved system responsiveness. The X4 platform improves performance across touchscreens and mobile devices.
• Future‑ready platform with updates and security. X4 includes regular software updates and security patches through the Control4 Connect service.

Do I have to upgrade to X4?

You don’t need to upgrade to X4 and your current Control4 system will continue to operate as normal.

That being said, early reports from customers suggest that upgrading to X4 is well worth the effort and cost, with users reporting that new features make smart living even more seamless.

If you choose to upgrade, you won’t lose any features or settings. However, once you’ve upgraded to Connect and X4, going back to OS3 is no longer possible.

If you’re a Control4 user, then chances are you value intelligent home automation, cutting edge technology, and intuitive design. In that case, you’re likely to enjoy X4.

How to upgrade to X4

Your Crown Electrical Solutions Control4 dealer will be able to assist you with the most technical aspects, but here’s a brief overview of what it looks like to upgrade to X4:

1. Check your system compatibility : Your controller needs to be on OS 3.4.2 or higher and be a supported model (like CORE, CA or modern EA series controllers). Older controllers and some legacy devices may not be compatible or may need replacing.
2. Ensure you have a Connect subscription : To move to X4 you’ll need a Control4 Connect licence. This is the subscription service that lets the system access remote updates and the latest smart home features.
3. Back up your current system : Before you make any changes, back up your existing Control4 setup. This means saving your scenes, settings and device configurations. A backup ensures you can restore if anything goes wrong during the upgrade.
4. Update your software tools : Make sure the software used by your installer is up to date before starting the upgrade.
5. Run the upgrade through your integrator or installer : The actual X4 upgrade is done by your Crown Electrical Solutions Control4 dealer. We will use Control4 tools to push the new OS to your controller and connected devices, and deal with any device or driver updates that are needed.
6. Review and replace unsupported devices : Some older touch screens, lighting modules or other components may not fully support X4’s new features. If we identify unsupported hardware, we’ll recommend replacements.
7. Configure your new X4 features : Once X4 is installed, your installer will help set up the new interface by personalising your home screen, setting up routines and making sure everything from lights and security to climate and audio works the way you want.
8. Test and optimise : After the upgrade, your installer will test all parts of your system to confirm they’re working correctly, adjust settings, and show you how to use the new X4 interface and controls.

How much does it cost to upgrade to X4?

To upgrade to X4 you need a Control4 Connect subscription, which replaces the older 4Sight plan and unlocks key features like remote access, routines, voice assistant integration, and ongoing software updates.

The usual cost is around US $249 per year for Connect.

Crown Electrical Solutions can handle the upgrade and testing.

This work includes preparing your system, performing the upgrade, testing all devices afterwards, and walking you through the new features.

Most current Control4 controllers (Core, CA and EA series) support X4, but if your controller or other system components are older or not supported, your dealer may recommend replacing them so everything works smoothly after the upgrade.

Any hardware that needs replacing will add to the total cost. The exact amount depends on what’s needed, and varies from system to system.

How Crown Electrical Solutions can help

At Crown Electrical Solutions, we provide a seamless and intelligent living experience.

If you’d like to upgrade to X4, our team handles the technical work and testing, coordinates with Control4 services where needed, and supports you after the upgrade so your smart home continues to work intuitively.